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Zenocollins Chidozie Chikelu

Hospitality

About me

A highly experienced Hospitality Professional with over 6 years Dubai working experience of proven sales and marketing gained in all areas of hotel operations and customer service within the hospitality industry.

An effective communicator and adept at problem-solving with a proven ability to deliver high quality customer service, consistently meeting or exceeding objectives

l'm modest, but hard working and l consistently sets firm goals for my self

l take necessary steps to achieve those milestones l'm not an individual who needs to be micro-manage.

Rather l'm someone who thinks positively and who can excute on difficult tasks very easily

l can figured out the best ways to solve the problem in autonomous manner.

well my colleagues knows me as an innovative thinker that brings new ideas to the most discussions and meetings.

My way of thinking also tends to foster ongoing dialogue between the groups that I'm a part of, to ensure every person can add to the pool of meaning and that, as a group we make best decisions possible as team

I'm a proven team leader with experience in building high performing teams, driving results, and lean on problem solving.

As a teamleader making sure everybody in the company has great opportunities and that they feel they're

having meaningful impact to the good of society.


experience in cloud-kitchen, fine dinning, casual dinning, restaurant, hotel resort's  l have strong knowledge in product development, concept development India cuisine, barbeque, hot and cold Asian Japanese cuisine , Arabic cuisine etc

Resourceful, innovative, adaptable and hard-working, generates optimal results with a positive work ethic, energy and desire to continually build on success.

Skills and tools

Baking
Baking

Education

September 2020
High school graduates
Government Technical College

Work Experience

October 2016 -Currently working
Senior Guest Service Associates
Barbeque nation Restaurant LLC Dubai UAE

Demonstrate and promote enthusiasm and passion for internal customers and guests, providing

them with warm, comforting, and relaxing experience

  • Connect with guests and internal customers, developing strong, positive, professional relationships
  • Treat others with trust and respect regardless of position, level, or background
  • Collaborate with others to achieve the goals of the resort
  • Respect personal and cultural differences, creating a sense of belonging and inclusion
  • Assist with any customer inquiries concerning menu selections
  • Assist customers by providing information and resolving their complaints
  • Provide excellent table service and fostered guest satisfaction in fast-paced restaurant and bar

KEY ACCOMPLISHMENTS

  • Deliver warm/comforting service that consistently exceeds internal customer/guest expectations
  • Enhanced the guest's positive feedback by 40% through demonstration of exceptional work

etiquette and hospitality skills

  • Consistently commended for sharing credit with others and celebrates their accomplishments
  • Adopted proactive approach to customer complaint resolution enhancing the efficiency by 50%

May 2015 -September 2016
Food Runner
BapTuma Restaurant and Cafe Dubai UAE

  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customers service.
  • Operating cash registers, managing financial trasactions, and balancing drawers Communicated with the kitchen once orders are taken
  • Ensured quantity, quality and accuracy of order and customers' satisfaction
  • Cleaned tables and ensured settings were maintained to original high standard
  • Prepared final bill and ensured payment processed
  • Maintained excellent level of cleanliness in the dining area
  • Participated in monthly staff meetings and training sessions

KEY ACCOMPLISHMENTS

  • Ensured all kitchen equipment are in excellent condition and to a high standard of cleanliness
  • Earned reputation for strong work ethics, honesty and full commitment to given task
  • Contributed massively to overall enhancement of referral clientele by demonstrating

immaculate customer services

May 2014 -April 2015
Baker
Arabian night Restaurant and Cafe Dubai UAE

Designing amd iproving recipes measuring and combing ingredients and using mixers,

blenders, heat sources, and other equipments to make baked goods, such as cookies, bread, cakes, etc.


Testing ingredients and finished goods to ensure that each items meets food safety and quality controls

Greetings customers, answering questions, making recommendations, taking clients information and ensuring deliveries are fulfilled accurately and on time

Cleaning and restocking workstations and ensuring that all eguipments is sanitized and prepared for the next

shift

KEY ACCOMPLISHMENTS

  • Won, on two occasions "Best Employee of the Month Award" - 2014
  • Delivered efficient and quality customer service consistently
  • Consistently commended for great interpersonal skill and coming up with solutions to problems
  • Secured a zero fatality and incident safety record

Awards and Certificates :

January 2015 -September 2018
Food safety
Dubai municipality 3 years

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