Hospitality
A highly experienced Hospitality Professional with over 6 years Dubai working experience of proven sales and marketing gained in all areas of hotel operations and customer service within the hospitality industry.
An effective communicator and adept at problem-solving with a proven ability to deliver high quality customer service, consistently meeting or exceeding objectives
l'm modest, but hard working and l consistently sets firm goals for my self
l take necessary steps to achieve those milestones l'm not an individual who needs to be micro-manage.
Rather l'm someone who thinks positively and who can excute on difficult tasks very easily
l can figured out the best ways to solve the problem in autonomous manner.
well my colleagues knows me as an innovative thinker that brings new ideas to the most discussions and meetings.
My way of thinking also tends to foster ongoing dialogue between the groups that I'm a part of, to ensure every person can add to the pool of meaning and that, as a group we make best decisions possible as team
I'm a proven team leader with experience in building high performing teams, driving results, and lean on problem solving.
As a teamleader making sure everybody in the company has great opportunities and that they feel they're
having meaningful impact to the good of society.
experience in cloud-kitchen, fine dinning, casual dinning, restaurant, hotel resort's l have strong knowledge in product development, concept development India cuisine, barbeque, hot and cold Asian Japanese cuisine , Arabic cuisine etc
Resourceful, innovative, adaptable and hard-working, generates optimal results with a positive work ethic, energy and desire to continually build on success.
Demonstrate and promote enthusiasm and passion for internal customers and guests, providingthem with warm, comforting, and relaxing experienceConnect with guests and internal customers, developing strong, positive, professional relationshipsTreat others with trust and respect regardless of position, level, or backgroundCollaborate with others to achieve the goals of the resortRespect personal and cultural differences, creating a sense of belonging and inclusionAssist with any customer inquiries concerning menu selectionsAssist customers by providing information and resolving their complaintsProvide excellent table service and fostered guest satisfaction in fast-paced restaurant and barKEY ACCOMPLISHMENTSDeliver warm/comforting service that consistently exceeds internal customer/guest expectationsEnhanced the guest's positive feedback by 40% through demonstration of exceptional worketiquette and hospitality skillsConsistently commended for sharing credit with others and celebrates their accomplishmentsAdopted proactive approach to customer complaint resolution enhancing the efficiency by 50%
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customers service.Operating cash registers, managing financial trasactions, and balancing drawers Communicated with the kitchen once orders are takenEnsured quantity, quality and accuracy of order and customers' satisfactionCleaned tables and ensured settings were maintained to original high standardPrepared final bill and ensured payment processedMaintained excellent level of cleanliness in the dining areaParticipated in monthly staff meetings and training sessionsKEY ACCOMPLISHMENTSEnsured all kitchen equipment are in excellent condition and to a high standard of cleanlinessEarned reputation for strong work ethics, honesty and full commitment to given taskContributed massively to overall enhancement of referral clientele by demonstratingimmaculate customer services
Designing amd iproving recipes measuring and combing ingredients and using mixers,blenders, heat sources, and other equipments to make baked goods, such as cookies, bread, cakes, etc.Testing ingredients and finished goods to ensure that each items meets food safety and quality controlsGreetings customers, answering questions, making recommendations, taking clients information and ensuring deliveries are fulfilled accurately and on timeCleaning and restocking workstations and ensuring that all eguipments is sanitized and prepared for the nextshiftKEY ACCOMPLISHMENTSWon, on two occasions "Best Employee of the Month Award" - 2014Delivered efficient and quality customer service consistentlyConsistently commended for great interpersonal skill and coming up with solutions to problemsSecured a zero fatality and incident safety record
